Gaming is for fun — not stress. lvl 16 believes every player should know their limits and play smart. Our full suite of responsible gaming tools and guidelines is here to support you.
Responsible gaming means keeping gaming as a form of entertainment — not a source of financial stress or mental strain. At lvl 16, the wellbeing and financial safety of every player is our highest priority.
Online gaming can be enjoyable — but only when you stay aware of your own limits and means. Before every bet, remember: this is entertainment, not investment. Losses are always a possibility, and accepting that is the first step toward responsible gaming.
We know that gaming can sometimes get out of hand. That's why lvl 16 provides every user with a range of protection tools, self-assessment options, and support resources. You're not alone — we're always here.
Remember: responsible gaming isn't a sign of weakness — it's a sign of good judgment.
We built these tools to help you stay in control.
Set your own daily, weekly, or monthly deposit limits. Once a limit is in place, you won't be able to exceed it — making it one of the most effective ways to keep your spending in check.
Decide how long you want to play before you start. Once your set time is up, the system will automatically remind you to take a break or log you out.
Take a short break to clear your head. You can voluntarily suspend your account for anywhere from 24 hours to 30 days — no questions asked.
If you feel your gaming is getting out of control, use the self-exclusion option. You can deactivate your account completely for anywhere between 6 months and 5 years.
This feature prevents you from placing further bets once you've reached a set loss amount. It protects you from significant financial harm and makes responsible gaming easier to maintain.
At set intervals, you'll receive a message reminding you how long you've been playing and how much you've spent. It's designed to help you stay aware.
Setting limits on lvl 16 is simple. Just a few steps are all it takes to keep your gaming safe.
Log in to lvl 16 with your username and password.
Click on your name in the top right corner and look for the "Responsible Gaming" option.
Choose whichever you need — a deposit limit, time limit, or loss limit.
Enter a number that fits your budget and schedule, then confirm.
Limit reductions take effect immediately. Requests to increase a limit become active after 72 hours — this is an intentional safeguard.
Before raising your limit, ask yourself — do you really need to? The 72-hour waiting period is there to protect you from decisions made in the heat of the moment.
Responsible gaming starts with a solid budget plan. Follow the guidelines below:
Only gamble with money you can afford to lose — funds whose loss would have no impact on your daily life.
At the start of each month, decide the maximum amount you're willing to spend on gaming — and stop when you hit that limit.
Chasing losses is one of the most dangerous habits in gaming — it almost always leads to even bigger losses.
When you win, set aside a portion of those winnings rather than putting it all back into play.
Answer the following questions honestly. If more than two answers are "yes", consider reaching out for help.
Do you often spend more time or money on gaming than you planned?
Do you bet more in an attempt to win back what you've lost?
Do you feel restless, irritable, or anxious when you're unable to game?
Is gaming causing problems in your relationships with family or friends?
Have you taken on debt or borrowed money to fund your gaming?
Are you using gaming to avoid work, studies, or everyday responsibilities?
Have you lied to or hidden things from your family about your gaming?
Have you tried to stop gaming but kept coming back?
If two or more of these questions have a "yes" answer, please reach out to us. We won't judge — we're here to help. Email us support@lvl16.net.
You're not alone. Asking for help takes courage.
Our trained customer support team is here for you 24/7. For help with any responsible gaming matter, please support@lvl16.netWrite to us at
If you feel you need a break, you can request a temporary or permanent exclusion at any time from your account settings. No additional verification required.
Gaming addiction is a recognized mental health condition. In Bangladesh, getting help from a mental health professional is now more accessible than ever.